Customer Care
TMD Products guarantees a limited lifetime warranty against defects in materials or workmanship. If a product fails due to a manufacturing defect, we will replace the product, without charge. This warranty does not cover damage caused by accident, improper care, negligence or normal wear and tear.
Please use our FAQs to the right to answer questions you may have or feel free to e-mail customer care at designer@tmdproducts.com with any questions or concerns.
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FREQUENTLY ASKED QUESTIONS (FAQ)
When will my product ship?
Orders placed during regular business hours (Monday through Friday, 9:00 A.M. – 4:00 P.M. EST) are typically processed and shipped within 72 hours. Once an order has been processed, delivery time depends on the chosen shipping method. Please note that we cannot guarantee delivery dates for pre-order items.
Orders are shipped on business days only. Business days are Monday – Friday, excluding federal holidays within the United States.
If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 P.M. EST or your order may not be processed until the following business day.
How do I track my order?
When your order is shipped, we will send you a confirmation email which includes your tracking number so that you can follow the progress of your shipment. You can also log in to your account and track your shipments online.
What types of payments do you accept?
We only accept Visa, MasterCard, and Discover. Please note that the billing party on your credit card statement will appear as TMD Products. If we are unable to process your credit card, please check to ensure you entered the correct card number, expiration date, the billing name, and the address you entered match your credit card statement exactly.
ORDERING-SHIPPING-PAYMENT
The Corporate Office of TURNER-MILLER DESIGNER, INC. d/b/a TMD PRODUCTS is located in
the State of South Florida, USA.
Email address is: designer@tmdproducts.com
Web address is: www.marlipacks.com
All retail stores located in the USA, will receive a wholesale price list (base on quantity) and handling charges, please contact us about your store and business tax information by email. On all regular retail orders, US and Foreign Countries must be paid-in-full in US Funds. The funds will be non-refundable once an order has been accepted with a credit card listed below (in USD) which was posted.
All foreign retail orders are non-taxable and will have a flat rate (for all) shipping and handling charges which will be added to the completed order for shipping (see the flat rate for all, shipping and handling charges chart listed below): If any questions, please contact us by email. All retail orders for Florida, the remainder of the US and Territories will be tax at a flat tax rate of 6% will be placed on all completed orders plus shipping and handling chargers (see the flat rate for all, shipping and handling charges chart listed below):
THE FLAT RATE (FOR ALL) SHIPPING AND HANDLING CHARGES CHART PLUS SALES TAX USA
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A flat rate (for all, min. of 15 ounces or less)----------------------- $6.00 per box (USD).
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A flat rate (for all, min. of 1 to 2 pounds)---------------------------- $8.00 per box (USD).
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A flat rate (for all, min over 2 pounds to 3 pounds)--------------- $10.00 per box (USD)
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A 6% flat sales tax will be placed on each USA completed sales order.
FOREIGN COUNTRIES
A flat rate is offered base on your Country of Origin. Please contact us by email with your Country of Origin and we will supply you with a flat shipping rate and handling charges to your completed order. Taxes are excluded. We only accept Visa, MasterCard, and Discover (USD Only)
OUR PRODUCTS
Our products which will attach up to eight school supply pouches on a beautiful durable Utility polyester belt or leather belt (to be ordered) to be worn around the waist is called the Marli Pack are as follows:
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The Scissor Utility Marli Pack: The recommended carrying size for the scissor is metal with a blunt edge and durable plastic handle is five inches (5) in length, two and one-fourth of an inch (2 ¼) in width and one-half of an inch (1/2) in thickness. The scissor utility pouch also has a visible area to insert your personalize name and will attach to the durable utility polyester or leather belt (Velcro area) to be worn around the waist.
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The Stapler Utility Marli Pack: The recommended carrying size for the metal stapler is up to four and one-half of an inch (4 ½) in length, one and three-eighth of an inch (1 3/8) in width and two inches (2) in height. The stapler utility pouch has a visible area to insert your personalize name and will attach to the durable utility polyester and leather belt (Velcro area) to be worn around the waist.
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The Hand Sanitizer Utility Marli Pack: The recommended carrying size of the durable plastic bottle of hand sanitizer liquid is two (2) to (3) fluid ounces. This method will help sanitize the student’s hands as needed from time to time. The hand sanitizer utility pouch has a visible area to insert your personalize name and will attach to the durable utility polyester and leather belt (Velcro area) to be worn around the waist.
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The Highlighter (Dry Erase Markers) Utility Marli Pack: The recommended carrying sizes are four and three-fourth of an inch (4 ¾) in length and three-fourth of an inch (3/4) in diameter (circular) for two (2) each a total of (4) markers. The highlighter (dry erase markers) utility pouch has a visible area to insert your personalize name and will attach to the durable utility polyester and leather belt (Velcro area) to be worn around the waist.
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The Accessory Utility Marli Pack: Can carry a cased-pencil sharpener (metal and durable plastic shield) and the recommended carrying size is up to one and three-fourth of an inch (1 ¾) in length, three-fourth of an inch (3/4) in width and five-eighth of an inch (5/8) in height. Can also carry staples (metal in one (1) box) and the recommended carrying size is up to two and three-fourth of an inch (2 ¾) in length, one and one-fourth of an inch (1 ¼) in width and five-eighth of an inch (5/8) in height. Can also carry an eraser (durable rubber) and the recommended size is up to two and one-half of an inch (2 ½) in Length, seven-eighth of an inch (7/8) in width and one-half of an inch (1/2) in height. The accessory utility pouch has a visible area to insert your personalize name and will attach to the durable polyester and leather belt (Velcro area) to be worn around the waist.
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The Crayon Box Utility Marli Pack: Can carry up to twenty-four (24) crayons in a box and the recommended size (24 in a box laying-flat) is three and three-fourth of an inch (3 ¾) in length, two and three-fourth of an inch (2 ¾) in width and one and one-eighth of an inch (1 1/8) in height. The crayon box utility pouch has a visible area to insert your name and will attach to the durable utility polyester and leather belt (Velcro area) to be worn around the waist.
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The Pencil-Pen Holder Utility Marli Pack (6 pencil pleats): Can carry six (6) pencils or pens depending on the size and length. For safety measures, “students no longer” has to carry pencils or pens in their hands while walking in hallways and changing classrooms. The pencil-pen holder utility pouch has a visible area to insert your personalize name and will attach to the polyester and leather belt (Velcro area) to be worn around the waist.
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The Pencil-Pen Holder Utility Marli Pack (4 pencil pleats): Can carry four (4) pencils or pens depending on the size and length. For safety measures, “students no longer” has to carry pencils or pens in their hands while walking in hallways and changing classrooms. The pencil-pen holder utility pouch has a visible area to insert your personalize name and will attach to the polyester and leather belt (Velcro area) to be worn around the waist.
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Polyester Belts: The Polyester Belts will have different waist and fitting sizes with six different colors:
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Waist and Fitting sizes:
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30 in (fit waist sizes, 24 to 27 inches)
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34 in (fit waist sizes, 28 to 31 inches)
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38 in (fit waist sizes, 32 to 35 inches)
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Optional belt size 42 in (fit waist sizes, 36 to 39 inches), must be ordered (Waiting time 6 to 8 weeks until further notice).
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Six Different Colors:
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1. Hot Pink 2. Purple 3. Royal Blue 4. Lime Green 5. Light Brown 6. Black
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The Money Clip, Drivers-License (ID) and Credit Card Holder Carrier Case: A total different beautiful design “master piece” of engineering is manufactured with craftsmanship and with quality genuine leather, Velcro to snap and close the money clip leather strap around the money, the (ID) and the credit card holder to hold firmly in place. This money clip can be carried in your front pocket or your purse.
All of the school supply pouches mention and polyester belts above are manufactured with craftsmanship of high-quality polyester fabric with different pattern designs on the outside areas for good looks. The middle inside areas have support and the inner lining areas with quality fabric for good looks.
The utility pouches will come in different screen colors-mix with Animals (for example, dogs), Insects (for example, different color butterflies), Flowers (for example, daisies), Sport Cars (for example, different models), Sport Balls (for example, baseballs, soccer balls, basketballs and footballs), Numbers (for example, 1,2,3,4), Shapes (for example, squares, triangles, rectangles and circles) and Alphabets (for example, a, b, c’s). All of the polyester fabric colors are listed below:
Hot Pink, Purple, Royal Blue, Lime Green, Light Brown, and Black
All of our newest products will have a visible silkscreen signature, naming of each pouch on the top lid and an embroidery signature name TMD Logo on the lower right corner.
PRIVACY POLICY
TMD Products is committed to protecting the privacy of visitors to our website. When you provide personal information to us, we protect the privacy and confidentiality of that information. TMD Products’s goal is to collect and use only that information that we consider is necessary for our legitimate business interests.
When you browse through this website, you do so anonymously. TMD Products does not collect personal information about you unless you voluntarily provide it to us. Submitting an employment application to us is an example of how you may be voluntarily providing us with personal information.
Another way you might provide us with personal information is by sending us email, whether through your own email software or using a “Contact Us” form on the site. If you send us email, your email address and the contents of your message will be collected. This includes text characters and any audio, video, and graphic information formats included in the message. Your electronic mail address and the information included in your message will be used to respond to you, to address issues you identify, to improve this site, or to forward your message to the appropriate TMD Products unit for a response. Your email address will not be used for commercial purposes, and TMD Products will not sell or otherwise distribute your email address to any third party. Any personal information you choose to provide to TMD Products will be retained by TMD Products in accordance with our standard corporate policies.
Our servers automatically log information about visits to this website in the normal course of establishing and maintaining web connections. The server logs record statistical information, such as visitors’ IP addresses, the time and duration of visit, and what web pages you visited immediately before and after visiting TMD Products. We collect this information so that we may continuously improve our website content. These statistics are reported in aggregate form only. We do not link server log information to any other data in a way that would enable us to identify individual visitors.
This website makes use of cookies. Cookies are pieces of information transferred to the browsing computer and stored for record-keeping purposes. Knowing how a site visitor is using the site through cookies enables us to tailor our content and services to more effectively meet visitors’ needs. It also enables us to improve the quality of your visit by making sure that the website is properly formatted for your computer and web browser.
TMD Products uses industry standard security measures to protect the information under our control, including firewalls and other security measures. Although the inherent dangers of the Internet means we cannot guarantee the protection of your information against loss, misuse, or alteration, TMD Products works hard to protect all of your personal information. Security procedures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content as well as the electronic transmission of information.
TMD Products is strongly committed to protecting personal information collected through this website against unauthorized access, use, or disclosure. That is why TMD Products limits employee access to personal information collected through this website to those employees who need access to the information to perform their official duties, and those employees follow appropriate procedures to protect against any improper disclosure of that information.
This site is a general audience website and is intended to be used by adults and teenagers interested in TMD Products. It is not intended for children, and TMD Products does not want to collect any personal information for users who are under the age of 13. TMD Products does not knowingly collect personal information from children or create profiles of children through the site. However, any personal information submitted by email will be treated as though it was submitted by an adult.
The development of TMD Products’s policies and procedures for the protection of personal information is an ongoing process. Due to changes in technology and legal requirements we may revise this Website Privacy Statement from time to time. We suggest that you bookmark this page so that you may check periodically to see if any changes have been made.